FAQ

Answers to the questions we hear most about orders, returns, products, and working with Magnum. Can't find what you need? Contact us and we'll help.

Where's my order?

When your order is dispatched, you will receive a shipping notification email with a tracking number and a tracking URL to monitor the progress of your package.

Can I return or exchange a product?

Eligibility, timelines, and the how-to are all in our shipping & returns policy. If your situation doesn't fit neatly, send us a message with your order number and we'll sort it out.

I ordered the wrong flavour or size.

Message us as soon as possible with your order number and the swap you want. If the order hasn't shipped yet, we can usually catch it.

Which product or stack is right for me?

Answer these 5 questions to receive a personalized stack recommendation in your email.

How do I carry Magnum in my store or gym?

Head to the trade partner program to apply. Wholesale pricing, support, and marketing assets come with it.

How do I become a Magnum athlete?

Applications go through the athlete program page. Tell us who you are, where you compete, and why Magnum.